FAQs
Who We Are
At DUALIPAWORLD, our mission is to deliver high-quality products and exceptional service. Below, you’ll find detailed information on managing your orders and understanding our processes.
How Can I Change or Modify My Order?
Orders can be modified before shipment. You can update sizes, colors, items, or your shipping address. Once the order is shipped, changes are no longer possible.
What Payment Methods Are Accepted?
We accept major credit cards, including Visa, Mastercard, and American Express. During checkout, select your preferred payment method and securely enter your card details.
Do I Need to Pay Customs Fees for My Order?
All orders are shipped duty-paid worldwide. If you receive an import duty bill, forward it to us, and we will manage the payment on your behalf.
How Can I Track My Orders?
Once your order ships, we’ll send you a tracking email. Check your inbox for updates, or log in to your DUALIPAWORLD account to access your tracking details.
How Long Does It Take to Ship My Order?
Order processing typically takes 1-3 business days. Shipping times vary by location and are estimated between 9-25 business days.
How Do I Cancel My Order?
To cancel a paid order, email service@www.dualipaworld.com with the relevant details. Cancellations are only possible before the order is shipped. If already shipped, you may request a return for a refund after receiving the product.
Why Didn’t I Receive a Shipping Email?
Once your order ships, we’ll send an email with tracking details. If you haven’t received it, please check your spam folder. Processing usually takes 1-3 business days. If no shipping email arrives after 3 days, contact us at service@www.dualipaworld.com.
What If I Didn’t Receive a Confirmation Email?
If you haven’t received a confirmation email:
- Double-check your email address for errors.
- Check your spam or junk folder.
- Log into your Hoodie-120 account and review “My Orders.”
For further assistance, contact service@www.dualipaworld.com.
What Is Your Return Policy?
We offer a 30-day return policy for eligible items. To start a return, contact our customer service team with your order number and item details. For comprehensive details, please refer to our refund policy.
How Long Does It Take to Process a Refund?
Once your returned item is received and inspected, refunds are processed within 3 business days. Refunds are issued to the original payment method, and it may take 3-15 business days for the amount to reflect in your account.
For any further assistance, feel free to reach us at service@www.dualipaworld.com.